Terms and Conditions
Trading Terms
Kitchens Direct NI supplies and installs a comprehensive range of kitchen furniture and accessories throughout Northern Ireland and Southern Ireland. Customers are given a free no obligation home planning and design consultation. On this basis we can then provide a tailored quotation based on the customers criteria, which may include price, design and quality.
All prices are available on request.
Delivery
Delivery dates for each kitchen shall be given upon payment of the booking deposit. Delivery for stock items such as worktops and appliances is normally 3-5 working days. Delivery for supply only kitchens is normally 3-6 weeks and will not be greater than 6 weeks* from the date of order. Dates for fully fitted kitchens is normally 3-6 weeks from the order date and will not exceed 8 weeks*, excluding company holidays. Delivery within Northern Ireland is free on all orders over £1000. Delivery rates for other amounts and areas are available on request.
Payment
Payment can be made by Bank transfer, Debit Card, Cheque or cash. No financial details are retained by Kitchens Direct NI as card payments are processed through a secure system when the payment is being taken and the system records do not contain full details. Your Designer will provide you with the company policy on our payment structure.
Refunds/Returns/Cancellation
A cooling off period of seven days is allowed from the date of the order. This allows a full refund less the transaction fees (If paid by credit card) or a full refund if paid by cheque, cash or debit card.
If however the customer requests the kitchen to be installed sooner than 3 weeks and manufacturing of the kitchen has started then all costs incurred by Kitchens Direct NI in relation to the order will be borne by the customer. Click here for full details of our Returns Policy
Warranty
All kitchen Units and Doors come with a Five year manufacturer’s guarantee as standard. All appliances are covered by their individual manufacturer’s warranty. Mitred worktop joints are not covered by warranty- full details on request. All workmanship and other supplied materials are covered by a one year guarantee.
Customer Service Contact
Please contact customer service on 028 90 130062 or email: info@kitchensdirectni.com
*excludes Non Standard Sizes and Colour Match Doors from a RAL or Paint Swatch as these can take longer to manufacture